Support from Mt. Olympus

Card declined - Billing address does not match

Last Updated: Dec 17, 2014 11:32AM CST
Our merchant services utilize anti-fraud prevention systems that match specific segments of the billing address that is input in the checkout to the billing address tied to a credit or debit card.  When this data doesn't match the card is declined in an effort to prevent credit card fraud.

If your card is declined due to mismatched billing information, please verify the correct billing address with your financial institution.  These fraud prevention systems are extremely sensitive, so your name and billing data should be entered exactly as it appears on the account with your financial institution.

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